Please be advised that we use different logistics partners for our deliveries of large appliances, small appliances, spare parts, accessories and care products. For orders combining the above you will have multiple deliveries for the same order.
3-5 days for Large appliances (washing machines, dishwashers, cooling, etc)
2-3 days Small appliances (kettles, toasters, floorcare, food preparation, etc)
Delivery timescales are estimated and are based on location.
Home delivery and additional services are chargeable. Please see costs below.
We do not offer installation services on Built-in or Integrated appliances.
Orders placed for large appliances must be delivered to a residential address in mainland UK only (including Isle of Wight). We do not deliver any large appliances to Isle of Man, Northern Ireland, Channel Islands, Isles of Scilly or Shetland Islands. Orders for these locations will be cancelled.
Delivery is chargeable at £20.00 per order for large appliances
When placing your order on the website, selected large appliances will allow you to choose the next available delivery date that is convenient for you, our logistics partner will then endeavour to carry out this delivery date requested.
We do not deliver on Sundays or Bank Holidays
All our deliveries require a signature. In the unfortunate event damage does occur on the delivery, you must document this on the proof of delivery you will be asked to sign. Failure to document will result in your claim not being accepted.
Logistics Partner offers the following services:
Please note, our logistics partner are unable to offer the following services:
For security reasons the carrier will not deliver any appliances to an empty house or have deliveries signed for by under 18s. You can nominate a neighbour to receive the goods on your behalf, but this is to the property address stated on the order (this information must be stated in Special Delivery Instructions) or accompany the carriers into the delivery address.
Should the appliance prove to have been damaged in transit it must be returned with the carrier and a replacement will be issued. All damages must be reported to our customer services department either by email or telephone within 14 days of the delivery taking place. For more information please go to our Returns Policy.
Please note that failure to comply with the below service instructions will mean that the cost of these additional services will not be refunded
YOU MUST DISCONNECT YOUR APPLIANCE IF CHOOSING CONNECTION OR REMOVAL AND RECYCLING
Connection service £25.00 per item
We only offer a connection service on Freestanding Laundry and Dishwashers models, this is a paid service and details are available on the product detail page.
Models that do not show a connection service are not available.
This service must be added when you order the appliance, we are unable to add after order has been placed. Connection Charge £25.00 (per item).
Built In/Integrated Appliances –
Please ensure furniture doors are removed prior to our delivery partners arriving, failure to do so will result in the furniture doors being removed with the appliance, or the removal service not being completed.
What you need to do:
What our logistics partner is unable to do:
The Health & Safety of our Home Delivery partners are a priority so they may refuse to take away appliances if they feel it’s not safe to do so
They will not make any changes to your property including removal of any internal or external doors to gain access
Connection does not include any form of plumbing, additional connectors, electrical or carpentry work. If at the time of connection our logistics partner deems any aspect of the connection not to be feasible it is at their discretion not to proceed. Please contact us directly if this should occur.
Connecting yourself, please ensure you remove the transit bolts and brackets before using and refer to manual for more information.
This service must be added when you order the appliance as we are unable to add after order has been placed. Removal and Recycling Charge £20.00 (per item).
What you need to do:
What our logistics partner are unable to do:
The Health & Safety of our partners Home Delivery Technician/s is a priority, so they may refuse to take away any appliances if they feel it’s not safe to do so.
This service is only offered when purchasing a new appliance. The cost of our Removal & Recycling service is transporting the appliance to a recycling plant.
Under the WEEE regulations, recycling costs are primarily covered by us the manufacturer.
Product Care Group are our home delivery partner and responsible for all standard large home appliance deliveries.. Should you need to change your delivery you will be able to find all contact details on your order email or tracking details.
Please note that they will only receive your order information onto their system 24 hours prior to delivery if you have chosen a desired delivery date, otherwise you will be contacted within 24 hours after order to chose your date.
For orders combining small appliances, spare parts, accessories and care products, please be advised that we will use separate delivery companies so you may have multiple deliveries for the same order.
Free home delivery on orders over £30. Orders under £30 will be £4.95. We do not deliver to Isle of Man, Jersey, Guernsey or Shetland Island.
We deliver to mainland UK, Isle of Wight, Isle of Man, Highlands and Islands, Northern Ireland and the Channel Islands.
For any further delivery questions, please call 0344 892 8979.
For order enquiries, please go to our Contact Us page or refer to details shown in your order emails.
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